Shipping Policy

Where We Ship

For clarity, orders placed with hexclad can be shipped only within the United States. Consistent with these terms, standard shipping is free on all U.S. orders, with no minimum purchase requirement stated in this policy.

Processing and Transit

In keeping with our published standards, orders are normally processed within 1–2 business days before dispatch. Where applicable, standard delivery generally requires 4–6 business days in transit after the order ships.

Tracking Information

In practical terms, customers receive shipment tracking details after dispatch. Where applicable, carrier scans, severe weather, address problems, and other circumstances outside reasonable control may affect estimates.

Customer Responsibilities

In practical terms, please confirm the delivery address at checkout and notify customer service quickly about a possible error. Under this standard, requests received before shipment may be cancelled, while shipped orders are handled through the Refund Policy.

Store Contact Information

Business name: hexclad
Brand/store name: hexclad
Email: support@hexclacu.shop
Phone: (513) 218-1270
Physical and return address: 597 Winthrop St, Toledo, Ohio 43620, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)