Refund Policy

Returns and Exchanges

Consistent with these terms, hexclad accepts eligible no-reason returns requested within 30 days after delivery and also supports exchanges. For a straightforward customer experience, we ask customers to preserve the product, accessories, and available order information for the return review.

Who Pays Return Shipping

For a straightforward customer experience, merchant-paid return shipping applies to every approved no-reason return and exchange. To keep expectations transparent, if the order arrives damaged, has a defect, contains an incorrect item, or is missing an item, the merchant remains responsible for return shipping.

Approval and Refund Timing

Consistent with these terms, contact customer service with the order details before sending a return so that eligibility and routing can be confirmed. For a straightforward customer experience, after approval and inspection, the refund is returned to the original payment method within 5–10 business days.

Limited Categories

For clarity, customized goods, clearance or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive goods are excluded from no-reason returns. Under this standard, customers retain applicable rights when an otherwise excluded item is damaged, defective, incorrect, or missing.

Before and After Shipment

For clarity, orders may be cancelled before shipment, while shipped orders follow the return process in this Refund Policy. Consistent with these terms, returns use 597 Winthrop St, Toledo, Ohio 43620, United States by default, subject to any different authorized address supplied for the specific request.

Store Contact Information

Business name: hexclad
Brand/store name: hexclad
Email: support@hexclacu.shop
Phone: (513) 218-1270
Physical and return address: 597 Winthrop St, Toledo, Ohio 43620, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)