Contact Us

Contact the Store

As a service commitment, the hexclad customer-care team assists with merchandise, checkout, fulfillment, returns, exchanges, payments, and privacy matters. For a straightforward customer experience, support is available Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Support Channels

For customer assurance, email customer service at support@hexclacu.shop or call (513) 218-1270. Consistent with these terms, our complete physical address is 597 Winthrop St, Toledo, Ohio 43620, United States.

Time-Sensitive Requests

For clarity, order-related messages should include the order number and relevant details for faster review. As a service commitment, orders may be cancelled before shipment, and post-shipment requests are handled under the Refund Policy.

Business Information

Business name: hexclad
Brand/store name: hexclad
Email: support@hexclacu.shop
Phone: (513) 218-1270
Physical and return address: 597 Winthrop St, Toledo, Ohio 43620, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)