Payment Policy

About Credit/Debit Card

For eligible requests, checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. For eligible requests, the specific options available for a transaction are displayed securely during checkout.

Payment Protection

Where applicable, authorized processors handle card credentials through the secure checkout environment. For eligible requests, orders remain unconfirmed when authorization fails, and the customer may need to correct information or consult the card issuer.

Payment Processing

To keep expectations transparent, every store price and transaction total is presented in USD. In practical terms, an authorization hold or verification request may appear before final capture, depending on the issuer and processor.

Taxes, Cancellations, and Refunds

To keep expectations transparent, taxes are collected when required by applicable law; this policy does not promise universal tax-free treatment. As part of this policy, refunds that pass review are issued back to the original payment method within 5–10 business days.

Business Information

Business name: hexclad
Brand/store name: hexclad
Email: support@hexclacu.shop
Phone: (513) 218-1270
Physical and return address: 597 Winthrop St, Toledo, Ohio 43620, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)